The UBTS Customer Experience team is dedicated to providing exceptional support and service to our clients. Our helpdesk is designed to ensure that every customer interaction is handled efficiently and effectively. Here’s a brief overview of our capabilities:

• Accessibility: Customers can easily access our support through the portal, where they can track their tickets and receive updates.

• Support Features: We offer a comprehensive range of support options, including live chat, helpdesk forms, and a knowledge base, ensuring that customers have multiple ways to get the help they need.

• Team Efficiency: Our team utilizes an auto-assignment system to ensure that tickets are randomly distributed among team members, promoting quick response times.

• Service Level Agreements (SLAs): We adhere to strict SLAs to guarantee timely resolution of issues, with an automatic ticket closing system that ensures unresolved tickets are addressed within seven days.

• Customer Engagement: We encourage customer interaction through forums and articles, providing a platform for feedback and community support.

• Comprehensive Services: Our offerings include credit notes, gift cards, coupons, product returns, replacements, and repairs, ensuring that all customer needs are met.

• Field Service Management: We support field service operations, enhancing our ability to provide on-site support when necessary.

We are committed to maintaining high standards of customer service and continuously improving our processes to better serve our clients.

Best regards, 

UBTS Customer Experience Team